Conflict in the workplace is inevitable. Not everyone heads in the same direction and at the same pace. Minor discussions to heated arguments are often integral to the basics of change. Dealing with the widest variety of both talent and people here in Michigan and across Detroit, gives us the opportunity to look within ourselves and establish an array of conflict resolution that supports both mission and guiding principles.
Dealing with all kinds of people and situations is truly priceless for leadership, management and understanding. There is always the pressure to perform, and in this fast paced environment we call the 2013 economy, it is very noticeable when individuals slack off or do not pull their own weight in assignments and deadlines. Emotions can run high in intense interactions. But conflict is an opportunity for many positive results, from growth to eventual success.
Leaders must adhere to the following seven conflict resolving strategies to increase both productivity and opportunity:
- Be open- minded
- Assess the situation
- Be respectful
- Intervene early when third party is needed
- Actively listen
- Never use profanity
- Follow up for closure
Points of view should always be understood and the information collected can be used for the good of both goals and objectives. When there is an interpersonal conflict between two or more employees, make sure that leadership understands the basics: history of the problem and current situation. Encourage feedback, no matter the heat of the moment to diffuse and manage the issue. By identifying the discrepancy and clearly defining all of the concerns, people will believe they are being paid attention to in the conflict; this is often at the heart of the problem. No one is listening.
Conflict that is managed is often the foundation for growth, fairness and awareness. To learn more about Dale Carnegie’s training programs on conflict resolution and other critical leadership skills, go to: http://www.dalecarnegie.com/resolution
This post is brought to you by the good folks at Dale Carnegie Training of Michigan, providers of professional development and management development courses and information in Michigan. We would love to connect with you on Facebook and Twitter @MICarnegie.
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