Posts Tagged ‘ customer service ’

Mix-Up in Mexico City—Three Keys to Stellar Customer Service

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September 24, 2018
Mix-Up in Mexico City—Three Keys to Stellar Customer Service

Tweet My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the...
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How To Transform Customers from Angry to Appreciative

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August 27, 2018
How To Transform Customers from Angry to Appreciative

Tweet Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with...
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Show Some Love to Customers on Valentine’s Day and Beyond

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February 13, 2018
Show Some Love to Customers on Valentine’s Day and Beyond

Tweet Valentine’s Day provides a perfect opportunity to apply Dale Carnegie’s 2nd Human Relations principle, ‘Give honest, sincere appreciation.’ This pioneer of positive relationships once said, “Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate...
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Five Ways to Show Your Customers Some Love

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February 8, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
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5 Tips for Staying at the Top of Your Field

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August 15, 2014
5 Tips for Staying at the Top of Your Field

Tweet Successful business professionals share common work principles—principles that help place them in the top 5% of their industry. Understanding these common work principles will boost your success no matter what field you are in. Here are 5 tips from your friends at Dale Carnegie Training of Michigan that will help you to focus...
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Keys to Exceptional Customer Service

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May 4, 2014
Keys to Exceptional Customer Service

Tweet If you want to be recognized as an outstanding provider of customer service, you have to consistently exceed the expectations of your customers. This is how organizations build customer loyalty and keep customers coming back for repeat sales. Customers that are merely satisfied with your performance aren’t angry or upset with you, but...
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An Attitude for Service

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January 24, 2013
An Attitude for Service

Tweet Business Focused, Inc. was thriving in every sense of the word.  They were financially successful, maintained great employees, and upheld a strong work ethic.  This business had all the right keys to success at their fingertips for quite some time, but eventually, things started to go awry. Angry phone calls from clients, ignored...
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Six Tips for Customer Service Strategy

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April 4, 2012

Tweet Here is Michigan, organizations know that their customers have become both increasingly savvy and price conscious. They know how much something should cost, and everyone and anyone are now clipping coupons and cruising the Web for discounts and deals. If the 2012 customer will haggle in the big box stores and even in...
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5 Key Elements of Great Customer Service

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December 13, 2011

Tweet This time of year is a big one for many customer-driven organizations around the nation, as hundreds of thousands of shoppers take to their favorite retailers. It’s not only the largest revenue-generating season, but also the time to make a positive impact with consumers through a superb customer service strategy. How any organization...
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Customer service done right: ProFlowers

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March 30, 2011

Tweet With how competitive every single industry is nowadays, customer service is really the best way to set yourself apart from your competition. Recently, I had to reach out to ProFlowers’ customer service with an issue, and my experience should serve as an example for other companies who want to keep people coming back....
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