Tweet Customer service is extremely important in Southeast Michigan and across Metro Detroit. It is the basis of every small and large business here in the region. The focus on good products and service can really make the difference in building opportunity, profits and sales. It is important to have that winning friends and influencing…
Touching the Face of God
Tweet Sue Scott, a representative at Dale Carnegie Training of Michigan, is “an inspiration to everyone,” according to her co-workers. Scott Greer of Dale Carnegie Training of Michigan notes of Sue: “I have often used her story as an example of love, perseverance, and dedication.” Sue has a very special story and mission. Her brother, Douglas…
Top Qualities of an Effective Manager
Tweet Effective managers never stop working on improving their workplace skills or capacity to manage other people. That principle of willingness to learn and personally improve represents the biggest reason why some managers rise up the company hierarchy while others stay stagnant. Here are five top qualities of effective managers from your friends at Dale…
Keys to Exceptional Customer Service
Tweet If you want to be recognized as an outstanding provider of customer service, you have to consistently exceed the expectations of your customers. This is how organizations build customer loyalty and keep customers coming back for repeat sales. Customers that are merely satisfied with your performance aren’t angry or upset with you, but they…