5 Key Elements of Great Customer Service

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December 13, 2011

Tweet This time of year is a big one for many customer-driven organizations around the nation, as hundreds of thousands of shoppers take to their favorite retailers. It’s not only the largest revenue-generating season, but also the time to make a positive impact with consumers through a superb customer service strategy. How any organization...
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Become Genuinely Interested in Other People

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December 12, 2011

Tweet Dale Carnegie liked to quote Publilius Syrus, a Roman poet born a hundred years before Christ, who said: “We are interested in others when they are interested in us.” To exemplify this principle, in his book, “How to Develop Self Confidence & Influence People by Public Speaking,” he relays the following words of...
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Search Engine Secrets

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December 9, 2011

Tweet Are your search habits hurting you on-line?  Check out this thought provoking video to learn more. This post is brought to you by the good folks at Dale Carnegie Training of Michigan, providers of professional development and management development courses and information in Michigan. We would love to connect with you on Facebook!   Send...
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Let the Other Person Do Most of the Talking

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December 8, 2011

Tweet Most people, when trying to win others to their way of thinking, do too much talking themselves. Sales...
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4 Tips for Effectively Communicating Change

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December 7, 2011

Tweet Change is an inevitable part of doing business, especially in today’s volatile market. For those who lead teams...
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Client Acquisition is Everything

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December 1, 2011

Tweet Selling in Michigan has always been a tough and competitive profession. There are a myriad of challenges to...
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Michigan State’s Mark Dantonio Has No Problem Talking About Lofty Goals

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November 29, 2011

Tweet Sports coaches are a typically superstitious bunch. Their teams could be world-beaters, but just try to get them...
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