Tweet This time of year is a big one for many customer-driven organizations around the nation, as hundreds of thousands of shoppers take to their favorite retailers. It’s not only the largest revenue-generating season, but also the time to make a positive impact with consumers through a superb customer service strategy. How any organization...
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Tweet Dale Carnegie liked to quote Publilius Syrus, a Roman poet born a hundred years before Christ, who said: “We are interested in others when they are interested in us.” To exemplify this principle, in his book, “How to Develop Self Confidence & Influence People by Public Speaking,” he relays the following words of...
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Tweet Most people, when trying to win others to their way of thinking, do too much talking themselves. Sales...
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Tweet Change is an inevitable part of doing business, especially in today’s volatile market. For those who lead teams...
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Tweet Selling in Michigan has always been a tough and competitive profession. There are a myriad of challenges to...
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Tweet Sports coaches are a typically superstitious bunch. Their teams could be world-beaters, but just try to get them...
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