There are hundreds of ways to show appreciation for your customers this holiday season—even on a shoestring budget. Many businesses hold off until closer to mid-December to deliver gifts to clients, but Thanksgiving is also an ideal time to show them appreciation with gifts or notes of thanks. Here are four ways to apply Dale…
Category: Sales Skills
Mix-Up in Mexico City—Three Keys to Stellar Customer Service
My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the shuttle, Luis,…
How To Transform Customers from Angry to Appreciative
Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with an answer…
Worldwide Pizza Dominator—Three Dale Carnegie Principles at Play
At Dale Carnegie Training of Southeast Michigan, we thrive on celebrating success! We therefore applaud Ann Arbor-based Domino’s Pizza Inc. on its ascent to becoming the largest pizza company in the world. For the first time ever, Domino’s global retail sales exceeded $12.2 billion in 2017 enabling the company to make more dough than the…