Tweet Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and employees. Forbes recently published its latest list of the top 50 Most Engaged Companies. These organizations offer consistent experiences, perform customer data analyses and design their teams in a matter that enables employees to prioritize the customer. Think about…
Category: Sales Skills
Four Reasons to Use Testimonials in Sales
Tweet Today, 92% of consumers incorporate product and service reviews into their online purchase decision1. Positive reviews are a critical component of an organization’s branding and marketing strategies because they instill trust and loyalty. Since third party reviews are so very effective, it’s difficult to imagine why many sales people don’t leverage them when selling their…
Five Secrets to Selling Yourself in Sales
Tweet Follow these five sales secrets to be successful. Banish preconceived notions. A common mistake many sales rep’s make when selling themselves is focusing too much on themselves. They memorize their resumes, important corporate facts, etc. they believe will appeal to prospects. Truth be told, selling yourself isn’t about you at all; rather, it’s about…
Internationally Certified Carnegie Master Trainer Coming to Detroit to Teach Sales Course
Tweet Dale Carnegie of Southeast Michigan is pleased to welcome Internationally Certified Carnegie Master Trainer, David Stearns, to the Metro Detroit area to teach the Dale Carnegie Sales Training Program: Winning With Relationship Selling. Dave was the franchisee for the State of Maine for Dale Carnegie Training® from 1994 until November, 2015. He is currently…