Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with an answer…
Category: Sales Skills
Worldwide Pizza Dominator—Three Dale Carnegie Principles at Play
At Dale Carnegie Training of Southeast Michigan, we thrive on celebrating success! We therefore applaud Ann Arbor-based Domino’s Pizza Inc. on its ascent to becoming the largest pizza company in the world. For the first time ever, Domino’s global retail sales exceeded $12.2 billion in 2017 enabling the company to make more dough than the…
Every Day Should Be National Employee Appreciation Day
Each first Friday in March is Employee Appreciation Day. While not all companies observe it, some reserve it as an official day on which to honor and celebrate their employees. Whether on the official day or any other, here are four reasons to show employees appreciation. Appreciation matters as much as money to some employees. Dale…
Show Some Love to Customers on Valentine’s Day and Beyond
Valentine’s Day provides a perfect opportunity to apply Dale Carnegie’s 2nd Human Relations principle, ‘Give honest, sincere appreciation.’ This pioneer of positive relationships once said, “Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate the feeling,…