Customer Service

On-the-Job Experience Can Tell You How to Set up a Meeting

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June 24, 2011

Tweet Written by Michael Crom 12:00 AM, Jun. 20, 2011| Question: For the first time in my career, I have been promoted into a managerial role.  Setting up and running a meeting is something that I have not done before. But this is now something that will be a much larger part of my job.  How...
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Be the Bigger Person: A Small Guide to a Better Life

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June 21, 2011

Tweet In this society, with the temptation to constantly debate, excessive criticism, mindless arguing, and negativity, it can be hard to stay positive and push past it all. No one likes their reputation to be walked all over or be put in their place when they are wrong. Sometimes, as you probably know, you...
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How To Make People Instantly Like You

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June 16, 2011

Tweet Dale Carnegie always adhered to one all-important law of human conduct. And if we obey that law, we’ll almost never get into trouble, and attract countless friends and constant happiness. The law is this: Always make the other person feel important. Sounds simple, right? Well, it is…and it’s easy to do. Dale recalled...
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Caring For Kids: A Corporate Lesson in Michigan

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May 11, 2011

Tweet That’s the one fundamental question of the day when it comes to a full-time profession: “What do you do with your kids?” That question evolves to child care — as in, what kind of child care should you provide, or where do you send your child/children for child care? How much will it...
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Meditation as a Method for Stress Relief

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May 8, 2011

Tweet Clearly medical theory has proven that an age-old practice can actually help cope with stress, particularly on the corporate level. What’s that practice called? Meditation! Believe it or not, the proof is there. Meditation has shown to not only provide a sort of peace of mind for the individual but an actual boost to...
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What kind of listener are you?

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April 28, 2011

Tweet We’re all guilty, and we’ve all been victim to one — a bad listener. Sometimes we tune people out, and sometimes we already have our mind made up before we even hear what the other person has to say. There are many different kinds of listeners, and Dale Carnegie Training has identified seven...
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Service can make or break a customer

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April 7, 2011

Tweet Take a few seconds and remember the last time you had great customer service. It’s easier to remember the bad customer service experiences we have, but try to remember a good one. What was the situation? And why was it so memorable? There are a few times that stick out in my mind....
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Customer service done right: ProFlowers

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March 30, 2011

Tweet With how competitive every single industry is nowadays, customer service is really the best way to set yourself apart from your competition. Recently, I had to reach out to ProFlowers’ customer service with an issue, and my experience should serve as an example for other companies who want to keep people coming back....
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The way your business looks on review websites

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March 4, 2011

Tweet Is your business represented on online review sites such as CitySearch or Google? There’s a very good chance that it is, but are you aware of what people are saying about you? If your business has negative reviews, the important thing is to make sure you don’t engage negativity with defensiveness or more...
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How effective was Chrysler’s Super Bowl commercial?

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February 7, 2011

Tweet Everyone’s talking about the Super Bowl ad that featured hometown rapper Eminem, the new Chrysler 200, and the city of Detroit. Was it effective advertising? Of course, I’m biased, but it seems like people even outside the city are talking about the commercial. It was discussed on the Today Show this morning, and...
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