Customer Service

Common Mistakes to Avoid When Meeting and Greeting Customers

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September 27, 2013
Common Mistakes to Avoid When Meeting and Greeting Customers

Tweet The last thing you want is for your customers to get turned off in the first few moments of their interaction. Yet, it happens all the time. Someone makes a mistake at the start of the customer service transaction, and the customer simply chooses to take his or her business to someone else....
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5 Variables for Customer Service Excellence

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June 12, 2013
5 Variables for Customer Service Excellence

Tweet In this global economy, there is always intense competition here in the Lower Michigan and axcross Metro Detroit. There is always one factor that truly makes a business or organization stand out, and that factor is customer service. This is indeed what separates successful businesses from the competition. Customers talk, especially across social...
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An Attitude for Service

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January 24, 2013
An Attitude for Service

Tweet Business Focused, Inc. was thriving in every sense of the word.  They were financially successful, maintained great employees, and upheld a strong work ethic.  This business had all the right keys to success at their fingertips for quite some time, but eventually, things started to go awry. Angry phone calls from clients, ignored...
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9 Things to Do After the Sale is Made

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January 2, 2013
9 Things to Do After the Sale is Made

Tweet Once you have gained new customers, you will have to manage their expectations in order to keep them happy. Although managing new customer expectations is not that difficult, it does take some time and effort by you and your employees to keep them happy. To help you with your current (and future) customer...
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How to Handle Stressful Client Interactions

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May 10, 2012

Tweet Occasional stressful client interactions are inevitable, and it’s not always easy to be kind and patient when someone is angry or upset. They often have an unending list of requests, demands and deadlines, and they expect you to meet all of them. But you’re committed to your clients, for they are the reason...
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Six Tips for Customer Service Strategy

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April 4, 2012

Tweet Here is Michigan, organizations know that their customers have become both increasingly savvy and price conscious. They know how much something should cost, and everyone and anyone are now clipping coupons and cruising the Web for discounts and deals. If the 2012 customer will haggle in the big box stores and even in...
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5 Key Elements of Great Customer Service

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December 13, 2011

Tweet This time of year is a big one for many customer-driven organizations around the nation, as hundreds of thousands of shoppers take to their favorite retailers. It’s not only the largest revenue-generating season, but also the time to make a positive impact with consumers through a superb customer service strategy. How any organization...
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Using Mobile Technology for Greater Team Efficiency

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November 16, 2011

Tweet Mobile technology is becoming the number one source for many businesses to keep teams connected, especially with the increase in a more remote workforce. As of 2011, it is estimated that 20 to 30 million people work from home offices at least one day per week, with more than 2% of the total...
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How to Make People Like You Instantly

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October 26, 2011

Tweet Dale Carnegie knew that the key to making others like him was to make the other person feel important. In his book, “How to Develop Self-Confidence & Influence People by Public Speaking,” he tells the story of waiting in line to register a letter in the post office at 33rd Street and Eighth...
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Consider the ‘I’ in Attitude

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July 8, 2011

Tweet As a child, I was often frustrated about things over which I had no control; my bedtime, what I could or couldn’t eat, do and in some cases, even say. I couldn’t wait to be an adult so that I could make my own decisions and have control over everything. As an adult,...
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