Customer Service

Affordable Ways to Show Customers Sincere Appreciation

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November 19, 2018
Affordable Ways to Show Customers Sincere Appreciation

Tweet There are hundreds of ways to show appreciation for your customers this holiday season—even on a shoestring budget. Many businesses hold off until closer to mid-December to deliver gifts to clients, but Thanksgiving is also an ideal time to show them appreciation with gifts or notes of thanks. Here are four ways to...
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Mix-Up in Mexico City—Three Keys to Stellar Customer Service

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September 24, 2018
Mix-Up in Mexico City—Three Keys to Stellar Customer Service

Tweet My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the...
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How To Transform Customers from Angry to Appreciative

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August 27, 2018
How To Transform Customers from Angry to Appreciative

Tweet Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with...
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Show Some Love to Customers on Valentine’s Day and Beyond

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February 13, 2018
Show Some Love to Customers on Valentine’s Day and Beyond

Tweet Valentine’s Day provides a perfect opportunity to apply Dale Carnegie’s 2nd Human Relations principle, ‘Give honest, sincere appreciation.’ This pioneer of positive relationships once said, “Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate...
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Five Ways to Show Your Customers Some Love

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February 8, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
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Let’s Talk Turkey—Three Profitable Ways to Show Appreciation

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November 13, 2015
Let’s Talk Turkey—Three Profitable Ways to Show Appreciation

Tweet ‘Tis the season to save a bundle from a consumer’s perspective, and sell a ton from a retailer’s perspective.  What is often missed—especially when forcing employees to work on Thanksgiving, is the true spirit of the season. There are umpteen ways to show your gratitude to employees and customers, however these three tips...
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Under-Promise, Over-Deliver

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December 9, 2014
Under-Promise, Over-Deliver

Tweet One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming?...
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9 Traits of Excellent Customer Service

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July 25, 2014
9 Traits of Excellent Customer Service

Tweet Having the right corporate culture within your customer service department is essential to the success of your business. Your customer service representatives (CSRs) are the face of your company. They need to be enthusiastic about the product and service you are selling as well as patient and professional. With an engaged customer service...
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3 Step Process for Client Acquisition and Management

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May 29, 2014
3 Step Process for Client Acquisition and Management

Tweet Customer service is extremely important in Southeast Michigan and across Metro Detroit. It is the basis of every small and large business here in the region. The focus on good products and service can really make the difference in building opportunity, profits and sales. It is important to have that winning friends and...
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Keys to Exceptional Customer Service

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May 4, 2014
Keys to Exceptional Customer Service

Tweet If you want to be recognized as an outstanding provider of customer service, you have to consistently exceed the expectations of your customers. This is how organizations build customer loyalty and keep customers coming back for repeat sales. Customers that are merely satisfied with your performance aren’t angry or upset with you, but...
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