Customer Service

Five Ways to Show Your Customers Some Love

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February 8, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
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Let’s Talk Turkey—Three Profitable Ways to Show Appreciation

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November 13, 2015
Let’s Talk Turkey—Three Profitable Ways to Show Appreciation

Tweet ‘Tis the season to save a bundle from a consumer’s perspective, and sell a ton from a retailer’s perspective.  What is often missed—especially when forcing employees to work on Thanksgiving, is the true spirit of the season. There are umpteen ways to show your gratitude to employees and customers, however these three tips...
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Under-Promise, Over-Deliver

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December 9, 2014
Under-Promise, Over-Deliver

Tweet One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming?...
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9 Traits of Excellent Customer Service

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July 25, 2014
9 Traits of Excellent Customer Service

Tweet Having the right corporate culture within your customer service department is essential to the success of your business. Your customer service representatives (CSRs) are the face of your company. They need to be enthusiastic about the product and service you are selling as well as patient and professional. With an engaged customer service...
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3 Step Process for Client Acquisition and Management

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May 29, 2014
3 Step Process for Client Acquisition and Management

Tweet Customer service is extremely important in Southeast Michigan and across Metro Detroit. It is the basis of every small and large business here in the region. The focus on good products and service can really make the difference in building opportunity, profits and sales. It is important to have that winning friends and...
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Keys to Exceptional Customer Service

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May 4, 2014
Keys to Exceptional Customer Service

Tweet If you want to be recognized as an outstanding provider of customer service, you have to consistently exceed the expectations of your customers. This is how organizations build customer loyalty and keep customers coming back for repeat sales. Customers that are merely satisfied with your performance aren’t angry or upset with you, but...
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Common Mistakes to Avoid When Meeting and Greeting Customers

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September 27, 2013
Common Mistakes to Avoid When Meeting and Greeting Customers

Tweet The last thing you want is for your customers to get turned off in the first few moments of their interaction. Yet, it happens all the time. Someone makes a mistake at the start of the customer service transaction, and the customer simply chooses to take his or her business to someone else....
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5 Variables for Customer Service Excellence

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June 12, 2013
5 Variables for Customer Service Excellence

Tweet In this global economy, there is always intense competition here in the Lower Michigan and axcross Metro Detroit. There is always one factor that truly makes a business or organization stand out, and that factor is customer service. This is indeed what separates successful businesses from the competition. Customers talk, especially across social...
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An Attitude for Service

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January 24, 2013
An Attitude for Service

Tweet Business Focused, Inc. was thriving in every sense of the word.  They were financially successful, maintained great employees, and upheld a strong work ethic.  This business had all the right keys to success at their fingertips for quite some time, but eventually, things started to go awry. Angry phone calls from clients, ignored...
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9 Things to Do After the Sale is Made

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January 2, 2013
9 Things to Do After the Sale is Made

Tweet Once you have gained new customers, you will have to manage their expectations in order to keep them happy. Although managing new customer expectations is not that difficult, it does take some time and effort by you and your employees to keep them happy. To help you with your current (and future) customer...
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