The last thing you want is for your customers to get turned off in the first few moments of their interaction. Yet, it happens all the time. Someone makes a mistake at the start of the customer service transaction, and the customer simply chooses to take his or her business to someone else. Here are…
Category: Communication Skills
How to Develop Teen Communication Skills
Teens that lack social communication are at risk of behaving in an unhealthy manner within relationships. And a lack of social communication usually means a lack of communication skills in a company environment during their working years. To circumvent this occurrence, your friends at Dale Carnegie Training of Michigan are pleased to offer you the…
Expect This Big Question in Your Next Job Interview
Whether a job interview holds some surprises for you or not, one thing you can count on is the interviewer saying, “Tell me about yourself.” The way in which you respond can mean the difference between a job offer and a rejection letter, so don’t be caught off guard. The best way to prepare for…
An Attitude for Service
Business Focused, Inc. was thriving in every sense of the word. They were financially successful, maintained great employees, and upheld a strong work ethic. This business had all the right keys to success at their fingertips for quite some time, but eventually, things started to go awry. Angry phone calls from clients, ignored emails, and…