johntorre


6 Rules for Communicating with Diplomacy and Tact

October 28, 2013
6 Rules for Communicating with Diplomacy and Tact

Tweet At one time or another, a manager or a team member who always seems to know what to say and how to say it in any situation has awed us all. These people know how to communicate with diplomacy, tact and confidence. The way in which we communicate with others can elicit positive...
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The Importance of Defining Responsibilities

October 20, 2013
The Importance of Defining Responsibilities

Tweet Every person in an organization should clearly and completely understand what he or she is responsible for, what level of authority is accorded to him or her, and how he or she is held accountable. It is also important for every person to know what others are responsible for, what authority others have,...
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Tips for Programming Yourself for Success!

October 14, 2013
Tips for Programming Yourself for Success!

Tweet One of the most powerful personal programming activities you can engage in is positive self-talk. But the average person usually talks to himself in a negative way. As much as 94 percent of your inner dialogue tends to be about the things you fear, your worries, the people you’re angry at, your problems,...
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Look to Your Sales Team for Creative and Engaging Ideas

October 14, 2013
Look to Your Sales Team for Creative and Engaging Ideas

Tweet Creative and innovative ideas have always been the driving force behind any successful business, and one of your best outlets for creative ideas is your own sales team. Having a truly effective sales team at this moment in time is essential. The market is crowded and it is competitive. Consumers are looking for...
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How to Indirectly Change People Without Giving Offense

October 7, 2013
How to Indirectly Change People Without Giving Offense

Tweet Dale Carnegie knew that calling attention indirectly to someone’s mistakes works wonders with sensitive people who may resent bitterly any direct criticism. In his book, “How to Develop Self Confidence & Influence People by Public Speaking,” he tells the story of Marge Jacob of Woonsocket, Rhode Island, who told one of Carnegie’s classes...
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Common Mistakes to Avoid When Meeting and Greeting Customers

September 27, 2013
Common Mistakes to Avoid When Meeting and Greeting Customers

Tweet The last thing you want is for your customers to get turned off in the first few moments of their interaction. Yet, it happens all the time. Someone makes a mistake at the start of the customer service transaction, and the customer simply chooses to take his or her business to someone else....
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How Much Does Web Browsing on Company Time Cost Your Business?

September 16, 2013
How Much Does Web Browsing on Company Time Cost Your Business?

Tweet It’s a common occurrence in offices everywhere—you stroll by an employee’s desk and find them browsing the Internet for personal use rather than business-related research. In fact, the American Management Association (AMA) discovered that 68% of businesses lose money and time on employees who are “cyber-slacking.” Cyber-slacking is the use of work-provided Internet...
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Tips for Ramping Up Employee Motivation

September 9, 2013
Tips for Ramping Up Employee Motivation

Tweet Regardless of all of the research and books on the subject of motivating people in the workforce, employee motivation is not fully understood and often times poorly applied. To truly understand employee motivation, we must first understand people. Understanding people is a complex process; however, it is a necessary part of effective employee...
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5 Tips For Leading Change Without Authority

September 1, 2013
5 Tips For Leading Change Without Authority

Tweet During periods of change, we sometimes think too far ahead. And if we allow ourselves to get caught up in “what if” thoughts, we lose track of what’s important today. However, if you take on the changes one day at a time, the process seems less overwhelming. Here are some tips on how...
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Call Attention to People’s Mistakes Indirectly

August 24, 2013
Call Attention to People’s Mistakes Indirectly

Tweet No one likes having a spotlight shone on his or her mistakes. But there are ways to call attention to people’s mistakes indirectly, without causing them any embarrassment. In his book, “How to Develop Self Confidence & Influence People by Public Speaking,” Dale Carnegie tells the story of Lyman Abbott, who was invited...
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