In his book, “How to Develop Self-Confidence & Influence People by Public Speaking,” Dale Carnegie says that the unvarnished truth is that almost all the people you meet feel themselves superior to you in some way, and a sure way to their hearts is to let them realize in some subtle way that you...
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Goal setting is a worthwhile and necessary function on the road to success. But over-striving to meet goals often results in more stress, and thus, the need to find ways to reduce it. When attempting to reduce goal-oriented stress, Dale Carnegie Training recommends first examining the goals you’ve set for yourself. Goals should be...
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Once you have gained new customers, you will have to manage their expectations in order to keep them happy. Although managing new customer expectations is not that difficult, it does take some time and effort by you and your employees to keep them happy. To help you with your current (and future) customer base,...
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Andrew Carnegie—a distant cousin to Dale—paid a million dollars a year to Charles Schwab. Why? Was it because he was a genius, or knew more about the production of steel (Carnegie’s main business) than anyone else? No, and no. In fact, Schwab readily admitted that he had many men working for him who knew...
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The Law of Attraction dictates that you should think, speak and act as though a certain condition already exists rather than “wishing” for it to exist. Your personal mission statement should be no different. It is always written and/or thought of in the present tense, as though you have already become the person that...
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In his book, How to Develop Self Confidence & Influence People by Public Speaking, Dale Carnegie tells the inspiring story of his long-time friend, Harold Abbott. During a ride to Carnegie’s farm in Belton, Missouri, he asked Abbott how he kept from worrying. Abbott replied, “I used to worry a lot, but one spring day I was walking...
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Dale Carnegie once recalled the story of a class member, Anna Mazzone, who was a marketing specialist for a food packer. Ms. Mazzone was given her first major assignment—the test marketing of a new product. She told the class: “When the results of the test came in, I was devastated. I had made a...
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Scientists once tried to find out how long the human brain could labor without reaching “a diminished capacity for work,” the scientific definition of fatigue. To the amazement of the scientists, they discovered that blood passing through the brain, when it is active, shows no fatigue at all! For example, if you took blood...
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When we start to learn any new thing, we never advance steadily or improve gradually. We do it by sudden jerks, and by abrupt starts. Then we remain stationary for a time, or we may even slip back and lose some of the ground we have previously gained. These periods of stagnation, or retrogression,...
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We are judged each day by our speech. Our words reveal our refinements; they tell the discerning listener of the company we have kept; they are the hallmarks of education and culture. Dale Carnegie said that we have only four contacts with the world: We are evaluated and classified by what do, by how...
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