johntorre


Despite Life’s Challenges, Be Thankful for What You Have

August 30, 2014
Despite Life’s Challenges, Be Thankful for What You Have

Tweet Rosemary Crom, who was the daughter of Dale’s second wife, Dorothy Carnegie, put together a booklet called, “Dale Carnegie: as others saw him.” In this booklet is a particular passage penned by Carnegie that recounts his trip to China in 1932. In light of our country’s recent economic struggles, I thought there was...
Read More »

5 Tips for Staying at the Top of Your Field

August 15, 2014
5 Tips for Staying at the Top of Your Field

Tweet Successful business professionals share common work principles—principles that help place them in the top 5% of their industry. Understanding these common work principles will boost your success no matter what field you are in. Here are 5 tips from your friends at Dale Carnegie Training of Michigan that will help you to focus...
Read More »

9 Traits of Excellent Customer Service

July 25, 2014
9 Traits of Excellent Customer Service

Tweet Having the right corporate culture within your customer service department is essential to the success of your business. Your customer service representatives (CSRs) are the face of your company. They need to be enthusiastic about the product and service you are selling as well as patient and professional. With an engaged customer service...
Read More »

Tips for Selecting an Employee Mentor

July 12, 2014
Tips for Selecting an Employee Mentor

Tweet Your highest performing and most talented employees are obvious assets to your team and organization; however, they tend to get the least amount of attention from management because they need the least amount of help. Turning your efforts toward your top performers can actually improve your overall team—especially if you can develop them...
Read More »

The Secrets to Cross-Selling and Up-Selling

June 28, 2014
The Secrets to Cross-Selling and Up-Selling

Tweet Cross-selling and up-selling are among the best ways to improve your sales. In fact, it is easy if you just think about it—the customer is already in your sales funnel. Additionally, cross-selling and up-selling can not only improve your customer retention but also your bottom line. Cross-selling means you are offering the customer...
Read More »

Find a Way to Make a Dull Job Interesting

June 14, 2014
Find a Way to Make a Dull Job Interesting

Tweet In his book How to Develop Self Confidence & Influence People by Public Speaking, Dale Carnegie wrote about a young man who was bored with his dull job of standing at a lathe, turning out bolts in a factory. His first name was Sam. Sam wanted to quit, but he was afraid he...
Read More »

3 Ways Senior Leaders Can Foster Business Professionalism

May 31, 2014
3 Ways Senior Leaders Can Foster Business Professionalism

Tweet Senior business leaders are often the ones younger professionals look to for how to conduct themselves. And no matter how long you have been in business, it’s likely that you’ve seen someone handle themself in a less than professional manner. Whether it was a lack of etiquette during a business lunch or dominating...
Read More »

Top Qualities of an Effective Manager

May 17, 2014
Top Qualities of an Effective Manager

Tweet Effective managers never stop working on improving their workplace skills or capacity to manage other people. That principle of willingness to learn and personally improve represents the biggest reason why some managers rise up the company hierarchy while others stay stagnant. Here are five top qualities of effective managers from your friends at...
Read More »

Keys to Exceptional Customer Service

May 4, 2014
Keys to Exceptional Customer Service

Tweet If you want to be recognized as an outstanding provider of customer service, you have to consistently exceed the expectations of your customers. This is how organizations build customer loyalty and keep customers coming back for repeat sales. Customers that are merely satisfied with your performance aren’t angry or upset with you, but...
Read More »

How to Write a Professional Development Plan

April 19, 2014
How to Write a Professional Development Plan

Tweet Writing a Professional Development Plan can help keep you focused on your goals and give you something to work on in order to move forward. It doesn’t have to take a lot of time if you know what you are doing and what you want to do. Here are some things to consider...
Read More »