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Two Tactics to Improve Customer Engagement Levels

January 16, 2018
Two Tactics to Improve Customer Engagement Levels

Tweet Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and employees. Forbes recently published its latest list of the top 50 Most Engaged Companies. These organizations offer consistent experiences, perform customer data analyses and design their teams in a matter that enables employees to prioritize the customer. Think...
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What’s Your Praise-to-Criticism Ratio?

January 8, 2018
What’s Your Praise-to-Criticism Ratio?

Tweet Criticism is hard to swallow for many people. Turns out it’s even harder to undo. Dr. Gottman and Robert Levenson started studying the difference between happy and unhappy couples during the 1970s. They discovered that the key factor between the two is the balance between positive and negative interactions. They computed a “magic...
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Five Steps to Achieving Your New Year Goals

January 2, 2018
Five Steps to Achieving Your New Year Goals

Tweet Setting goals for the New Year? Since 92% of people who set goals never actually achieve them according to StatisticBrain.com, follow these five steps to increase your odds of success. 1. Reflect on the past year. Before setting New Year goals, it’s wise to have a baseline by creating a ‘year in review.’ What did...
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It’s Time to Re-Work Your Work-Life Balance Beliefs

December 24, 2017
It’s Time to Re-Work Your Work-Life Balance Beliefs

Tweet Do you ever feel that your life at work and at home, is all work? You may find yourself doing only the things you must do at work rather than spending time on something about which you are truly passionate—and then you get home and feel the same way. While this lifestyle may have...
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Four Ways Strong Friendships Benefit Your Health

December 18, 2017
Four Ways Strong Friendships Benefit Your Health

Tweet We do much more than, ‘Get by with a little help from our friends,’ as sung by the world-famous Beatles and Joe Cocker. In the spirit of gratitude for friendship, here are four scientifically proven ways these social bonds positively impact our health and happiness. 1. Squash stress levels. Spending time with friends can help...
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It’s the Most Wonderful Time—to Grow Your Network

December 11, 2017
It’s the Most Wonderful Time—to Grow Your Network

Tweet If you’ve never seen the Pulitzer Prize and Tony award-winning best musical, How to Succeed in Business Without Really Trying, I highly recommend it. The hysterical Broadway hit centers on a former window- cleaner’s rise from the mail room to Vice President of Advertising thanks to some quick, key connections he makes on his very...
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Maintain Relationships by Disagreeing Agreeably this Holiday Season

December 4, 2017
Maintain Relationships by Disagreeing Agreeably this Holiday Season

Tweet Think back to the last major conflict you encountered whether with a colleague, friend or family member. Were you able to handle differences of opinion effectively and maintain a peaceful environment? This can be extremely challenging, especially when “hot buttons” are pushed. Worse yet, when left unresolved, disagreements can waste enormous amounts of...
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Four Reasons to Use Testimonials in Sales

November 27, 2017
Four Reasons to Use Testimonials in Sales

Tweet Today, 92% of consumers incorporate product and service reviews into their online purchase decision1. Positive reviews are a critical component of an organization’s branding and marketing strategies because they instill trust and loyalty. Since third party reviews are so very effective, it’s difficult to imagine why many sales people don’t leverage them when selling...
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Three Steps to Summon Your Self-Confidence

November 20, 2017
Three Steps to Summon Your Self-Confidence

Tweet   Henry Ford once said, “Whether you think you can, or you think you can’t—you’re right.” This quote is famous because it highlights the psychological impacts of our thoughts and beliefs. Essentially, we may have the abilities necessary to attain a goal, but if we don’t actually believe that we have them, we won’t be able...
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Four Reasons Leaders Should Invest Time Coaching Employees

November 13, 2017
Four Reasons Leaders Should Invest Time Coaching Employees

Tweet When evaluating all of the characteristics of effective managers, there are two telling traits—personal character development and a commitment to developing employees.  While many leaders’ rise through the ranks is evidence of their acute personal and professional development, many lack the skills to effectively coach others.  In fact, when employees were surveyed about this topic, a...
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