One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of course! And the great news is that you don’t have to sacrifice making a great initial promise, in order to over deliver.
In fact, Matthew Toren provides some helpful support in his recent Entrepreneur article titled, “ Always Deliver More, in Business and Life, With These 3 Principles” Since the Dale Carnegie legacy is all about creating a culture of excellence, and exceeding expectations, goals and promises, we were able to glean a lot of helpful information from Toren’s article, and we believe you will, too.
Our favorite of Toren’s 3 Principles is his 3rd one – titled, “Ideas.” The bottom line of this point is a focus on serving – on working and creating for the benefit of others. “You can’t approach your startup with a “what’s in it for me” mindset. You have to approach everything you do with how you can provide more for your clients, customers, staff and others. “
How inspiring to see a main Dale Carnegie principle put so straightforward, with tactics on how to maximize daily activities. In fact, Mr. Carnegie himself has been quoted as saying, “You can make more friends in two months by becoming interested in other people than in two years of trying to get people interested in you.” This is a key principle for both life and business – just like the other principles in Toren’s article.
The point is simple – yet not always easy in the beginning. Start thinking of yourself less and others more. When you do this, you will build connections faster and deeper than ever before, feel more fulfilled and see greater outcomes.
Leadership starts with serving those around you. Over-delivering also starts with serving those around you. It’s not a far stretch to say over-delivering is a strong sign of leadership, regardless of what your role is.
To read all 3 of Matthew Toren’s principles, visit: http://www.entrepreneur.com/article/238988
This post is brought to you by the good folks at Dale Carnegie Training of Michigan, providers of professional development and management development courses and information in Michigan. We would love to connect with you on Facebook and Twitter @micarnegie.
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