Dale Carnegie Training of Michigan has always been integrated with a continual focus on people, processes and relationships. These three core ingredients to organizational success are as rich in thought as they are in pure simplicity. Here within the diversity of the Metro Detroit area, we have strong beliefs our culture and how we should treat and continue to treat one another; from our Carnegie graduates and customers to business partners, vendors, and staff members. Our purpose is to build employee engagement, positive purpose, steady growth, and profitable business results for everyone we come in contact with as we work towards the latter part of 2013.
It is only through the key Dale Carnegie principles that success, diversity and culture define us here in Michigan:
Become a Friendlier Person
- Don’t criticize, condemn, or complain
- Give honest, sincere appreciation
- Become genuinely interested in other people
- Be a good listener. Encourage others to talk about themselves
- Make the other person feel important – and do it sincerely
Win People to Your Way of Thinking
- The only way to get the best of an argument is to avoid it
- Show respect for the other person’s opinion; never say, “You’re wrong.”
- If you are wrong, admit it quickly and emphatically
- Try honestly to see things from the other person’s point of view
- Appeal to the nobler motives
Be a Leader
- Begin with praise and honest appreciation
- Talk about your own mistakes before criticizing the other person
- Ask questions instead of giving direct orders
- Praise the slightest improvement and praise every improvement; be “hearty in your approbation and lavish in your praise.”
- Give the other person a fine reputation to live up to
When leadership pays attention to employees in a positive way and involves them in process, it means both achievement and success. The Michigan of 2013 is much stronger than the Michigan of 2009. Our local economy is the heart of our international success. Being made in Detroit means something big for us and America. The guiding principles of Carnegie will help us continue to grow.
This post is brought to you by the good folks at Dale Carnegie Training of Michigan, providers of professional development and management development courses and information in Michigan. We would love to connect with you on Facebook and Twitter @MICarnegie.
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