In this global economy, there is always intense competition here in the Lower Michigan and axcross Metro Detroit. There is always one factor that truly makes a business or organization stand out, and that factor is customer service. This is indeed what separates successful businesses from the competition. Customers talk, especially across social media, and word does get around when customers and clients receive what they believe to be poor or unacceptable service. Perception is everything. One client might have exactly the same experience as the next client but the perception is completely different.
How does a Michigan business not only survive in this often slow economic environment, but create success with every customer? The answers lie in the pursuit of excellence. Dale Carnegie Training is a big ally for both the employee and management. Everyone has to be on the same page with the customer. When everyone follows a game plan the same way, and there is a problem where leadership and management must get involved, it is easier to assess and solve the problem.
Customer service training is very important in a wide variety of circumstances:
- Problem Assessment: Looking at the situation from a big picture will help in the problem solving and decision making process.
- Empowerment: Giving employees the chance to resolve problems as if they were the principal decision makers is important in customer service strategy.
- Time: Being patient when a client or customer is upset is critical.
- Active Listening: Applying positive interpersonal skills will create better realtionships.
- Leadership Skills: Training everyone in Dale Carnegie Leadership Principles just makes sense. Solid leadership and success always go hand-in-hand.
These five variables give businesses a focused strategy that does make the organization stand out. As evidenced in the Dale Carnegie classic principle: Give honest and sincere appreciation (to both employee and client). The best organizations have the best customer service processes.
This post is brought to you by the good folks at Dale Carnegie Training of Michigan, providers of professional development and management development courses and information in Michigan. We would love to connect with you on Facebook and Twitter @MICarnegie.
Photo: jzcreationsz, freedigitalphotos.net