As leaders across Metro Detroit and Lower Michigan, we all want our businesses to grow, regardless of size and industry. Both small and large organizations need to be more successful so continued success is essential as we head more deeply into 2013. Although Michigan has its challenges, we still have the focus to grow and to move forward as we tackle problems and opportunities. Although we still face stiff competition from businesses in nearby states, we are on the right path as the Wolverine State.
Every one of us has to do the little things in big ways; it is the only strategy to stay ahead of the competition. In the service or product organizations that encompass this part of the state, ask yourself the following 10 questions.
- How are your customers greeted and served?
- How are your employees dressed?
- Are your customers or clients rewarded for their loyalty?
- Are your people paid well for the work they do?
- Are your products and services clearly the best against the competition?
- Is your level of quality ever changing for the better?
- Is your team trained to handle issues and complaints?
- Are performance concerns involving your employees handled in front of others or in private?
- How are your turnover and recruiting?
- Are your hours competitive?
These are the components that when positively blended together give an advantage to the businesses who address them with Carnegie-like responses. It does not matter if your business is selling cars, servicing appliances or remanufacturing computers. The questions are all the same. But it is in the answers that indeed make the difference.
Pay attention to both your employees and your customers in a positive, caring way and involve them in what you do each and every day. The future of the business is found within your processes and mission.
Doing things right keeps the team ahead of your nearest. Do the little things in a big way and everyone will be successful.
This post is brought to you by the good folks at Dale Carnegie Training of Michigan, providers of professional development and management development courses and information in Michigan. We would love to connect with you on Facebook and Twitter @MICarnegie.
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