Business Focused, Inc. was thriving in every sense of the word. They were financially successful, maintained great employees, and upheld a strong work ethic. This business had all the right keys to success at their fingertips for quite some time, but eventually, things started to go awry.
Angry phone calls from clients, ignored emails, and disappointed customers were just some of their troubles. They had spent so much time focusing on leadership and sales (all important things!) that they had forgotten the most important thing – customer service. They forgot their attitude for service.
How do businesses and entrepreneurs fix this common problem? They gain an attitude for service! Consistent, genuine customer service should be part of every business; it ensures that people enjoy working with you and fosters a positive attitude among all participants. The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic.
On Thursday, February 28, Dale Carnegie Master Coach, Mark Will and Performance Coach, Brandon Marsh, will host Attitudes for Service, a seminar that will help you and your business take responsibility for yourself and the attitude you convey. In this course, you will learn how businesses must work to create a customer service culture, as each time you come into contact with a customer, your attitude is showing.
This idea sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines, and that customer loyalty drives profitability and growth. The challenge is to maintain a friendly, low pressure and high service environment for your customers and keep yourself productive and service – oriented throughout your day. Not only does your business benefit from better practices, but this complete experience is what can cause a customer to become a champion for an organization.
This is why Sam Walton said, “There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Please join us and learn how to create a positive customer service culture that will reap outstanding benefits!
At the completion of the seminar, you’ll gain these business benefits:
· Assess Customer Service Attitudes to set goals for improvement
· Incorporate the Four Drivers of Customer Service to build customer relationships
· Apply Attitude Control Principles to manage their attitudes
· Use conversational language to keep the interaction low pressure
Attitudes for Service will run from 11:30am – 1:30pm on February 28, and will take place at The Skyline Club at 2000 Town Center, Suite 2800, Southfield, MI 480754. The investment for the seminar is $18 per person, which includes lunch. Reservations are required. Please call to register at (248) 350-9898.
Photo credit: alertforce.com.au