Here in Metro Detroit, the car business has seen great revival and increased opportunity. Strengthened by the resurgence of General Motors, Ford and Chrysler, there is a growing sense of normalcy here in Lower Michigan that also creates success coast to coast and beyond our shores.
Back in June 2009, it was not the case. It was a dark time for the Detroit automakers. A vast array of mistakes in global finance and within the industry itself created major issues for everyone here in the Midwest.
But Detroit is a quick learner. Things are moving ahead. In Dale Carnegie’s newest book, How to Win Friends & Influence People in the Digital Age, there is a chapter entitled, Call Out Mistakes Quietly.
Part 4, Chapter 3 is full of advice on how leadership must handle mistakes and improve success. Here are the powerful elements that help the auto industry and every organization:
- Always call attention to mistakes quietly and indirectly. In essence, no one wants to be embarrassed in front of others.
- Leaders must always model true behavior. It is critical to set the example.
- Find key influencers in the organization that will model the behavior you want to promote. Mentors spread the word.
- Appeal to the greater good. It will influence both action and thought.
- Make business changes easy to adopt by everyone. Make sure resources and support are available.
- Never punish a wrong openly and in public view. Close the door and use the situation for improvement and self- confidence.
- Remember that a mistake is never a fatal flaw. Everything is redeemable.
Leaders create opportunities when they are honest and patient in handling mistakes. It always is to the leader’s advantage to return confidence and focus to the individual. Within the Carnegie Community, it is a key advantage.
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