Building cultures is not a science. In fact, it is a fairly mysterious process that when done well is capable of uniting he energy and emotions of the entire workforce in a single, focused direction. Anyone who has ever been exposed to such a culture can tell you that they can accomplish magical levels of service.
Just as often, however, culture-building efforts fail, resulting in good intentions that don’t reflect any existing reality.
While there are no guaranteed formulas for creating a performance culture, here are some insights from your friends at Dale Carnegie Training of Michigan that you can use in the development process:
Keep it simple — Everyone must feel comfortable with the culture. Leave room for individuality and personality.
Make it global — Everyone at the site, including management, must buy in.
Make it measurable — Create specific guidelines and make them a part of the performance assessment process.
Provide training and coaching — Incorporate the elements of the culture into employee training and ongoing performance coaching. Encourage peer-to-peer coaching.
Solicit feedback and ideas from the team — Foster a sense of ownership and expand the pool of creative input by allowing employees to contribute to the process.
Recognize and reward performance — Build employee motivation through format and informal reward and recognition programs.
Remember that the creation of a set of shared performance values is intimately connected to the establishment of vision and mission. For more information attend Dale Carnegie Training’s “Effective Communications & Human Relations/Skills for Success” in a town near you!
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